Disable any proxies being used on your computer or router.

Disable any VPN on your computer or router.

Verify that your Server is listed on your Devices page.

Ensure that Plex Media Server is actually actively running.

Ensure you have the current version of Plex Media Server installed.

Here are some general troubleshooting steps you can take: Related Page: Sign in to Your Plex Account General Troubleshooting

Your app is signed in and connected to your account.

You’ve signed into the Plex Media Server using your Plex account.

Check our Downloads page for the latest version.

You are running a current version of the Plex Media Server.

Plex perks: Subscribers also gain access to partner discounts and can take advantage of new features before free users.If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that:.

Parental controls: Allows you to install the Plex app on your kids' devices and lock them out from any content you don't want them to access.

Offline sync: Allows you to download movies and music to mobile devices for access when the device is no longer connected to the internet.

It also includes a digital video recorder (DVR) feature and the ability to skip commercials in a manner similar to TiVo.

Live TV: Requires a tuner device and an antenna to receive local HD television channels and stream these channels to your devices.

You also get access to extras like deleted scenes and behind-the-scenes featurettes.

Movie & TV extras: Allows you to watch cinematic trailers before you stream videos, just like in the theater.

You also have the option to upload new photos from your mobile devices automatically.

Premium photos: Includes auto-tagging for your photos, and makes it easier to sort and access the photos you want.

Premium music: Provides lyrics for songs you stream on Plex and is capable of generating playlists in a manner similar to Spotify.

Link account plex